My New Spiritual Teacher!!!

You would never guess in a million years but it is AT & T!!!
Yes, you read it correctly. After having one relatively easy, clear conversation about what I needed to happen with my phone service as a result of moving, the service person and I agreed on a verbal contract. I hung up satisfied. However, my next call to confirm said service ended with the person transferring me to another dept. but not before I lost my cool. Not only was English not her mother tongue but I was speaking to her at a call center so that combination made it difficult to hear and understand what she was saying. Beyond that, she kept referring to me as Miss Leesa. Maybe that should have been my first clue that things were not gonna go well! After explaining the contract that had been agreed upon between myself and the previous AT & T person she put me on hold to investigate. Upon her return to our conversation, she said: "I'm so sorry, Miss Leesa, but that is not possible for us to do." I calmly explained the agreement again and how this was important because the number was also a business line for the last 18 years and I needed...
"I'm sorry Miss Leesa, but we cannot..."
We went round and round. It had been soooo incredibly simple with the previous service person. I could NOT understand how it could be agreed upon in one conversation and then be told it was impossible in the next. Too many "I'm so sorry, Miss Leesa's" were said and as I was marching around on the porch wildly gesticulating with my arms, shouting and irritated as shit, I said to her something like: "I really don't care that you are sorry. I need you..."
Finally, after far too long for both of us, she transferred me to someone else!
That someone else was able to quickly provide the information needed and told me my next steps.
After taking said steps I called AT & T back and confirmed my service...or so i thought. About 10 days later the thought passed through my brain that I ought to check and be sure my old phone number was being forwarded to my cell number. I called my old number and was forwarded to a stranger's voice mail. I found that both hilarious and infuriating. Again, I called AT & T and began to wait! After 40 minutes and being apologized to by 4 different operators for their mistake, I was transferred to the 5th person. When she got on the line I was so flippin' frustrated that I said to her in a not very nice tone: "YOU are the 5th person to whom I have been transferred. I DO NOT want to be transferred again. I want this situation taken care of NOW. After apologizing, she actually did remedy the situation and by the end I apologized to her for being so crabby!